Privacy Policy — FAQ-this

1. Who We Are

FAQ-this ("we," "us," or "our") operates the website faq-this.com — an AI chatbot SaaS platform for businesses. This Privacy Policy explains how we collect, use, and protect personal data when you use our platform.

By using FAQ-this, you agree to the collection and use of data as described in this policy.

2. Data We Collect

We collect the following categories of data:

Category	Examples	Purpose
Account data	Business name, email, chatbot slug, hashed password	Create and manage your account
Business content	Business description, FAQs, menu, logo, operating hours	Train and power your AI chatbot
Conversation data	Chat messages between end-users and your bot	AI response generation; analytics
Lead data	Names, phone numbers, emails submitted via chat	Surfaced in your dashboard; owned by you
Payment data	Subscription plan, payment confirmation	Billing and subscription management
Usage data	Page visits, chat volumes, device/browser type	Analytics and service improvement

We do not store raw credit card numbers. Payment processing is handled by our payment provider.

3. How We Use Your Data

To provide, operate, and improve the Service
To generate AI chatbot responses on your behalf
To send transactional emails (account creation, billing receipts, renewal reminders)
To display analytics in your dashboard
To enforce our Terms & Conditions
To respond to support requests

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

FAQ-this integrates with the following third-party services. By using FAQ-this, you acknowledge that data may be processed by these providers under their own privacy policies:

Provider	Purpose	Privacy Policy
Anthropic	AI response generation (Claude API)	anthropic.com/privacy
Resend	Transactional email delivery	resend.com/privacy
Railway	Cloud hosting & infrastructure	railway.app/legal/privacy
Whish Money	Payment processing	wishmoney.com

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

Account & chatbot data — retained until you delete your account
Conversation logs — retained for up to 90 days for analytics purposes
Lead data — retained until you delete it from your dashboard or close your account
Billing records — retained for 7 years as required by applicable accounting law

You may request deletion of your data at any time by contacting us at [email protected].

6. Cookies

We use a minimal set of cookies necessary to operate the Service:

Session cookies — to keep you logged in to your dashboard (httpOnly, not accessible by JavaScript)
No tracking or advertising cookies — we do not use Google Analytics, Meta Pixel, or any behavioral tracking cookies

🍪 We only use essential cookies. You cannot opt out of these without disrupting the Service's core functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — request a copy of the data we hold about you
Rectification — correct inaccurate data
Erasure — request deletion of your data ("right to be forgotten")
Portability — receive your data in a machine-readable format
Objection — object to certain processing of your data

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Security

We implement industry-standard security measures including:

HTTPS/TLS encryption for all data in transit
Hashed passwords (bcrypt-equivalent one-way hashing)
httpOnly session cookies to prevent XSS token theft
Isolated per-bot data storage

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access beyond our reasonable control.

9. Children's Privacy

The Service is intended for use by businesses and is not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Contact

For any privacy-related questions, requests, or concerns:

Email: [email protected]
Website: faq-this.com

We aim to respond to all privacy inquiries within 5 business days.